Shipping Policy

This shipping policy explains how ElevenKick processes, ships, and delivers every football jersey order, from World Cup 2026 kits to vintage and retro shirts, so you always know what to expect after checkout.

Order Processing Time

Orders are processed and quality-checked within 2-5 business days before they leave our warehouse. During major launches, such as new World Cup 2026 releases, processing may take slightly longer, and we will notify you by email if there is a significant delay.

Shipping Rates and Delivery Times

Shipping is free on most orders unless otherwise stated at checkout. Standard delivery takes 7-20 business days depending on your destination country, with major markets in Europe, North America, and Oceania typically arriving toward the faster end of that range. Some regions may take longer due to customs clearance, remote delivery areas, or peak seasonal demand.

Order Tracking

Once your order ships, we email you a tracking number so you can follow your jersey from our warehouse to your door. If tracking has not updated within 5 business days of dispatch, contact our support team and we will look into it with the courier on your behalf.

Customs, Duties, and Import Taxes

ElevenKick ships worldwide, and international orders may be subject to customs fees, import duties, or local taxes charged by your country. These charges are set by your local government and are the responsibility of the customer; they are not included in our shipping fees or product prices.

Lost, Delayed, or Damaged Packages

ElevenKick is not responsible for delays caused by customs, courier services, or events outside our control, such as severe weather, holidays, or courier strikes. If your package arrives damaged or never arrives, contact us with your order number and we will work with the courier to file a claim and arrange a replacement or refund where appropriate.

Shipping Address Accuracy

Please double-check your shipping address at checkout. ElevenKick is not responsible for orders delayed or lost due to an incomplete or incorrect address, though we are always happy to help you contact the courier to redirect a package where possible.

Questions About This Shipping Policy

If anything in this shipping policy is unclear, our support team is ready to help before or after you place an order.