Frequently Asked Questions

How long does shipping take?

  • Orders processed within 2–5 business days

  • Delivery: 7–20 business days (depends on country & customs)

  • Tracking number sent via email

Do you ship worldwide?

✅ Yes, we deliver worldwide.
⚠️ Some regions may take longer due to customs.

How can I track my order?

  • Once shipped, you’ll get an email with tracking number

  • Use it on courier’s website to follow your package

What sizes do you offer?

  • Wide range for men, women & kids
    👉 Always check our Size Guide before ordering

What payment methods do you accept?

Credit/Debit Card (Visa, Mastercard) and SEPA bank transfer. All payments are 100% secure.

Can I return or exchange an item?

Yes – within 14 days of receiving order

  • Item must be unused, unworn, original packaging
    👉 See Return Policy for details

Will I pay customs fees?

⚠️ Some countries may charge import/customs duties
💡 Customer is responsible for these charges

Do you offer bulk or team orders?

✅ Yes – we provide special prices for teams, groups & resellers
📲 Contact us via WhatsApp/Email

How do I contact ElevenKick?

📩 Email: Hakimallalat@gmail.com
📲 WhatsApp: +86 19548828869
⏱ We reply within 24 hours